Dear Guest,We're sorry to hear that your experience with us did not meet your expectations. We take your feedback seriously and will use it to improve our services.We are truly sorry to hear that your arrival did not meet your expectations. Our airport shuttle operates at scheduled times on weekdays and weekends, excluding Monday mornings, with details provided to all guests upon booking. While we strive to ensure clear communication through all channels, we regret any inconvenience caused and appreciate your understanding as we review our processes.We hope to see you again for a more enjoyable experience.Best wishes,Menno de Richemont, Regional General Manager Belgium & France
Dear Guest,Thank you for taking the time to give your opinion about your stay.It’s wonderful to know you enjoyed your stay at Pentahotel Paris Charles De Gaulle Airport.We’re glad our clean rooms and vibrant atmosphere helped make your visit comfortable. Our team takes pride in maintaining spaces that feel both fresh and inviting.That said, we regret any shortfall in our breakfast offerings. We aim to provide a satisfying variety and will review your feedback to improve future guests’ experiences.Finally, we’re delighted your time here was great overall. Our convenient location near the airport and local attractions makes us a perfect spot for both rest and exploration.We all hope to welcome you back in the future!Best wishes,Menno de Richemont, Regional General Manager Belgium & France
Dear Guest,It was a pleasure to receive your kind feedback.We are thrilled you enjoyed your stay at Pentahotel Paris Charles De Gaulle Airport.It’s wonderful to hear you appreciated the welcoming check-in at our Pentalounge and found our rooms clean and comfortable. We take pride in creating a relaxed environment where travelers can unwind, and we’re glad our café added to your positive experience. Our team works hard to maintain a space that feels both vibrant and restful.Thank you for highlighting what made your visit special. We hope you felt the care we put into every detail, from the warm atmosphere to the spotless accommodations.We look forward to welcoming you back. Best wishes,Menno de Richemont, Regional General Manager Belgium & France
Chère H?te,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes sincèrement désolés que certains aspects de votre expérience n'aient pas répondu à vos attentes. L'état de la chambre et le confort de votre hébergement n'ont visiblement pas reflété les standards que nous nous engageons à offrir à tous nos h?tes.Votre fidélité passée compte beaucoup pour nous et nous regrettons que cette situation ait motivé votre décision de changer d'h?tel. Sachez que chaque retour nous permet d'améliorer continuellement nos services.Au plaisir de vous recevoir à nouveau pour un séjour parfait,Menno de Richemont, Regional General Manager Belgium & France
Dear Guest,Thank you for this high rating.We are delighted to hear that you enjoyed your stay and found Rhislaine to be a wonderful host. Her considerate and cheerful approach is something we take great pride in, and we will make sure to share your kind words with her.It’s also great to know you appreciated the cleanliness during your visit, as maintaining a spotless environment is a priority for our team. We hope you felt right at home in our convivial spaces and were able to unwind in our Pentalounge or courtyard.We hope to welcome you back in the future.Best regards,Menno de Richemont, Regional General Manager Belgium & France
